Solutions

Remote Hands as a Service

Certified technicians on site around the clock, acting as your local resource for installations, maintenance, and emergency response.

Capabilities

Skilled technicians, on site and on call

Our Remote Hands technicians are available 24/7/365 for both IT emergencies and routine management and maintenance. They serve as your local resource on site, supporting planned changes and unexpected events whenever your team cannot be present.

Inventory Management

Staging Installations

Prepare Equipment for Pickup

Auditing & Fault Discovery

Cabinet Architecture

Cable Management

Environment Monitoring

Rack and Stack

Visual Inspections

Additional Services on Request

Real-World Scenarios

When to engage Remote Hands

Every deployment eventually requires a local resource on site. These are the requests we handle most often.

Vendor Deliveries

When a vendor ships a server and your team is remote, our technicians receive the delivery, verify the shipment, and complete the installation.

Overnight Alerts

When monitoring reports a failed drive outside of business hours, our on-site technicians can inspect the hardware before your team arrives.

Rack Migrations

During a rack migration, our technicians execute a pre-planned cable and port map exactly as documented.

Maintenance Windows

A scheduled maintenance window often requires a local resource to pull and reseat hardware while your engineer directs the work remotely.

Guided Video Support

Direct our technician through a procedure in real time over a live video call, with the camera positioned wherever you need it.

After-Hours Coverage

Our technicians are on site around the clock, every day of the year, so incidents outside of business hours receive the same response.

Availability

Where We Cover

Technicians are on site 24/7/365 across our metros, so there is always someone in the building where your hardware actually lives.

Dallas, TXDFWUS-Central

Our headquarters and network core. Dallas sits at the geographic center of the continental United States, giving balanced low-latency reach to both coasts, with DE-CIX Dallas peering on site.

Kansas City, MOMCIUS-Central

A central interconnection point with low-cost, abundant power and a different grid and weather exposure from Dallas, which makes the two a natural pair for in-country redundancy.

Chicago, ILORDUS-Midwest

One of the densest carrier markets in North America and the gateway to the upper Midwest, with deep peering and short paths toward the Northeast and into Canada.

Atlanta, GAATLUS-Southeast

The primary interconnection point for the Southeast, serving the fast-growing metros of the region and providing short paths south into Latin America.

Ashburn, VAIADUS-East

The densest interconnection market in the world. Ashburn puts workloads in the primary Atlantic corridor, with direct reach into Europe and the federal market.

San Jose, CASJCUS-West

Silicon Valley interconnection, placing infrastructure alongside the platforms and SaaS providers your stack already talks to, with transpacific reach into APAC.

Los Angeles, CALAXUS-West

A major Pacific cable landing point and the media capital of the US, covering Southern California and providing the shortest routes into APAC and Latin America.

Plans