Question 1

How quickly can you deploy a server?

Accepted Answer

Bare Metal configurations matching racked hardware typically ship within 24 to 48 hours of order confirmation. Cloud Compute instances are available within minutes. Custom builds depend on component availability, and lead time is confirmed with your quotation.

Question 2

Do you offer SLAs?

Accepted Answer

Yes. Service levels are defined per service and confirmed in your order documentation.

Question 3

What datacenters do you operate in?

Accepted Answer

Dallas, TX; Kansas City, MO; Chicago, IL; Atlanta, GA; Ashburn, VA; San Jose, CA; and Los Angeles, CA. Each is a carrier-neutral facility operated by an established provider. Available capacity varies by location and is confirmed at the point of quotation.

Question 4

Can I get a custom Bare Metal build?

Accepted Answer

Yes. Specify processor, memory, storage, and network requirements and our engineering team will assemble the build to specification.

Question 5

Do you support BYOIP / BYOASN?

Accepted Answer

Yes, on IP Transit and Direct Internet Access. Let us know your ASN and prefix details in your quote request and our network team will handle the rest.

Question 6

What DDoS mitigation is included?

Accepted Answer

Network products include always-on L3/L4/L7 scrubbing by default. An Advanced tier is available for custom mitigation policies.

Question 7

How does billing and support work?

Accepted Answer

Billing is managed through the client portal at billing.parallax.net. Support, sales, and billing enquiries are handled at support@parallax.net. Network operations issues should be directed to noc@parallax.net.

Question 8

Do you provide compliance documentation (SOC / HIPAA / PCI)?

Accepted Answer

The carrier-neutral facilities our Colocation service operates within are HIPAA- and SOC-aligned, and our Payment Processing Network is built around PCI DSS requirements. Compliance documentation is available on request during your sales conversation.

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